Training solutions that enhance your customer service experience.
Teach your employees to convert customers into lifelong partners.
FROM EXPERIENCE, llc.
Building CX and meaningful connection is hard.
Customer service satisfaction has been deteriorating for years
Client-facing employees make (or break) solid customer relationships
Successful interactions are vital to personal and professional success
Simplify, and strengthen your ability to connect...
...with our tailor-made coaching and training solutions.
Improve your customer experience, deliver a higher quality and more consistent customer service program, and learn the most effective ways to communicate with customers and other professionals.
Your success is our mission.
We train and empower customer-facing groups with innovative, high-quality training solutions that foster growth, enhance skills, and drive success.
Our team is committed to creating engaging learning experiences tailored to the unique needs of our clients, ensuring that every participant is equipped with the knowledge and confidence to excel in their professional roles. Through a blend of expertise, passion, and personalized support, we aim to inspire continuous improvement and make a lasting impact on the careers and businesses we work with.
Here's how we help.
Business and customer service training
Training events and seminars, tailored to your individual business
Student and continuing education workshops
Dedicated workshops developed specifically for high school-aged students
Business services.
Workshops and programs guide your team to a better customer service experience than ever before.
Client Relation Skills
4 HOUR WORKSHOP
Our comprehensive Client Relations Skills workshop introduces a self-study of ‘why we do what we do’. We identify how Customer satisfaction standards help each Team Member maintain a consistent, positive experience. We demonstrate the appropriate behavioral skills required when interacting with different Customer types and experiences, and why each Team Member’s attitude within their position results in the Company’s success.
Stress Management
2 HOUR WORKSHOP
Our signature stress management workshop addresses stressors created in the work environment, by coworkers, or managing professional expectations. After this training, each team member will know how to turn stress into success.
Time Management
2 HOUR WORKSHOP
This workshop strategically covers how to manage your time effectively. Solid leaders control where and how time is spent each day, plus take actions to reduce or eliminate time wasters. We establish eight ways to take control of your daily schedule to make the most of your valuable time.
Leadership Development
6 HOUR WORKSHOP
(can be broken into 2 days)
Each session in this workshop provides an understanding of a leadership role. We also introduce confidence-building management skills. With that confidence, you can approach problems with clear thinking, and the skills to determine and implement quick and effective solutions.
Professional Communication in a Social Media World
4 HOUR WORKSHOP
Digital communication has become the norm, and has greatly impacted many individuals' ability to comfortably communicate face-to-face. This workshop teaches leaders and team members alike to navigate increasingly common communication obstacles.
Peer Mentor Program
2 HOUR WORKSHOP
Peer mentoring in the workplace provides many benefits for both the mentee and the business including but not limited to, talent retention and Team Member development. This workshop provides key concepts for implementing a Peer Mentor Program, allowing Team Members to share diverse experiences, skills, and knowledge. Peer mentoring is tangible proof of an organization’s commitment to team members’ development.
Student services.
Prepare students and individuals with amazing tools before they hit the workforce.
Setting Expectations and Goals
2 HOUR WORKSHOP
Setting goals can increase commitment and motivation, which leads to better performance. Expectations help establish simple habits and a professional code of conduct. When goals and expectations are clearly defined and communicated, they lead to increased motivation, better alignment with organizational objectives, and a more structured approach to team member development.
Budgeting and Financial Literacy
3 HOUR WORKSHOP
This workshop focuses on everything from saving and spending to earning, borrowing, and interest. It covers understanding financial tools such as bank accounts, credit cards, and loans, and equipping yourself with knowledge, skillset, and behaviors, helping empower you to take control of your financial future. Lastly, it includes needs versus wants, reading a pay stub, and understanding credit.
Key Concepts in Employment Searches
3 HOUR WORKSHOP
Searching for employment can be stressful and challenging for those looking for their first job and even those starting a new career after leaving a previous one. This workshop introduces 10 key skills to come by when looking for employment. Understanding company values, culture, and development opportunities will help you find a job that suits your personality and career goals.
A few reviews
We are thrilled to serve a diverse group of clients from numerous industries and verticals.
Beddy's Bedding
"Thank you both for all you did to put the training together, and sharing your experience with our team!"
-Shauna Pitken, Owner
Beddy's Bedding
"We loved your Customer Service training, and can't wait to have you come back for another session!"
Joni Mildenhall, HR Director
About Our Team
From Experience LLC was established after many conversations between Suzy and Joby regarding the decline we see in our personal customer service experiences - we decided we needed to be the change. With 25+ years of extraordinary training experience, we are uniquely qualified to develop and facilitate our exclusive training courses.From Experience has developed a variety of well-designed training workshops that will help your Company improve proficiencies in Client Relations, Leadership Development, Goals, Time Management, and Stress Management, to name a few. Each workshop is informative, professional, and interactive and will be customized to fit your Company’s needs.Companies who have invested in our workshops have shown great improvement in the areas covered in the training and have continued to utilize the skills taught throughout our workshops.
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